The cover is perfect! I just got around to opening the package. When my kids go on their school trip on January 8th, I’ll take pictures of them with their suitcases and send them to you. They’ll be unique. ♥️
TERMS OF USE
The general business terms of MARIJA NIKOLIĆ PR OBUCI KOFER online store are defined by the conditions of purchase and sale of products carried out by MARIJA NIKOLIĆ PR OBUCI KOFER. The general business terms of the online store are defined in accordance with the Consumer Protection Law. The online store is an information system intended for presenting and selling products to consumers. A user is a person who uses the system, i.e., a consumer in the online store. The general business terms define the activities of the online store, user rights, and the business relationship between the seller and the consumer.
LEGAL ENTITY INFORMATION
Company name: MARIJA NIKOLIĆ PR OBUCI KOFER
Tax ID (PIB): 114402017
Matićni broj: 67546601
Registered address: HERCEGOVAČKA 14, KALUĐERICA, GROCKA, Serbia
Contact phone: +381 62 176 6125
Email: obucikofer@gmail.com
PRIVACY POLICY
On behalf of MARIJA NIKOLIĆ PR OBUCI KOFER, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic customer/user data and information required for business operations and informing users in accordance with good business practices and to provide quality service. We offer customers the choice, including the option to decide whether they want to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly protected and accessible only to employees who need it to perform their duties. All employees of MARIJA NIKOLIĆ PR OBUCI KOFER (and business partners) are responsible for adhering to the principles of privacy protection.
DATA PRIVACY PROTECTION:
To successfully process your order, we need your name, address, email, and phone number. With this information, we will be able to deliver your desired goods and inform you about the current status of your order.
MARIJA NIKOLIĆ PR OBUCI KOFER will use your personal data exclusively for the purposes of technical administration of the website, to provide you access to special information, or for communication with you. MARIJA NIKOLIĆ PR OBUCI KOFER will not share or sell the data it holds to third parties or on the market. Employees of MARIJA NIKOLIĆ PR OBUCI KOFER are obligated to maintain the confidentiality of your data. We will never misuse your private information in any way.
We will not share your contact information with third parties unless required by law.
In addition to the above data, we collect, analyze, and process data about the products our visitors search for and purchase, as well as the pages they visit. We use this data to improve our offerings and the appearance of our pages, and to provide you with a simpler, safer, and more comfortable shopping experience.
COOKIES:
Obucikofer.rs uses "cookies" to help tailor your internet usage to your needs. A cookie is a text file stored on your hard drive by a web server. Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you and can only be read by the web server in the domain that issued them. One of the primary purposes of cookies is to provide convenience features that save you time.
Access to the MARIJA NIKOLIĆ PR OBUCI KOFER online store is secured by an SSL security certificate, which ensures that the entire connection between the seller and the buyer is encrypted. By ensuring that all data within this connection is secure and private, SSL encryption prevents hackers from stealing customers' private information, such as credit card numbers, names, and addresses.
The seller ensures the security and protection against misuse of personal data. All customer data is strictly protected and accessible only to employees who need it to perform their duties. The courier service delivering the purchased goods has access to the data necessary to fulfill the agreed service, including the customer's name, address, and phone number.
The customer is responsible for accessing their system and protecting their user information and password. Additionally, the customer guarantees the accuracy and truthfulness of all information sent to the seller.
The seller is committed to permanently protecting the customer's personal data in accordance with regulations. The aforementioned data will be used exclusively for sending informational materials, offers, invoices, and other necessary means of communication.
The customer consents to the seller notifying them about new offers, promotions, and discounts via phone and email.
On behalf of MARIJA NIKOLIĆ PR OBUCI KOFER, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic customer/user data and information required for business operations and informing users in accordance with good business practices and to provide quality service. We offer customers the choice, including the option to decide whether they want to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly protected and accessible only to employees who need it to perform their duties. All employees of MARIJA NIKOLIĆ PR OBUCI KOFER (and business partners) are responsible for adhering to the principles of privacy protection.
The customer may, at any time, withdraw their consent by sending a written or electronic request, after which they will no longer receive the mentioned notifications.
DELIVERY
DESCRIPTION OF DELIVERY AND PACKAGE PICKUP
For deliveries within the Republic of Serbia, the ordered products are delivered by the courier service 'POST OF SERBIA'. The courier service operates every working day from 8 AM to 5 PM, and on Saturdays from 9 AM to 2 PM (Belgrade).
Please ensure that someone is available at the address during this period to receive the package. Upon receiving the package, visually inspect it to ensure there are no visible damages. If you notice significant damage to the transport box and suspect the product may be damaged, refuse to accept the package and notify us immediately by calling +381 63 754 7128 or sending an email with your details (name, surname, phone number) to obucikofer@gmail.com. If the package appears undamaged, feel free to accept it and sign the courier's receipt. The courier will attempt to deliver each package twice. The usual practice is that if the courier cannot find you at the address, they will call the phone number you provided when placing the order and arrange a new delivery time. If they still cannot find you, the package will be returned to us. Upon receiving the package, we will contact you to determine the reason for non-delivery and arrange for reshipment.
DELIVERY TIME
Depending on the availability of the ordered products, the expected delivery time is between 24 and 72 hours (weekends are not included in the delivery schedule). Orders placed on a working day before 12 PM will be processed the same day (you will be notified of the delivery date via email). Orders placed after 12 PM will be processed the next working day. If you place an order on Friday after 12 PM, Saturday, or Sunday, the order will be processed on Monday. After processing your order, you will be notified of the status of your order via email.
DELIVERY COST
Isporuka na kućnu adresu za sve porudžbine putem GLS kurirske službe do 2kg je fiksno 466 din.
NOTE:
By confirming your order by clicking the CONFIRM ORDER button, you agree to the delivery terms.
PAYMENT METHODS
The customer pays for the goods cash on delivery to the courier or by payment cards exclusively in dinar (RSD) value.
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD).
When entering payment card details, confidential information is transmitted over the public network in a secure (encrypted) form using SSL protocol and PKI system, the most advanced cryptographic technology currently available.
The security of data during purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is handled on the bank's pages. At no point are payment card details accessible to our system.
FISCAL RECEIPTS
Fiscal receipts will be delivered to you digitally via email or presented on our website after successful payment of the order.
COMPLAINTS AND CLAIMS
Consumers can submit complaints, claims, and remarks to us in the following ways:
- Via email: obucikofer@gmail.com
- By calling: +381 63 754 71 28
The seller is obligated to respond to the consumer's complaint in writing or electronically no later than eight days from the date of submission, and in the case of accepting the complaint, to act on the consumer's request within the agreed reasonable period as defined in the complaint request, which cannot exceed 15 days from the date of submission. The seller will do everything in their power to resolve all disputes amicably.
REFUNDS
The seller is obligated to respond to the consumer's complaint in writing or electronically no later than eight days from the date of submission, and in the case of accepting the complaint, to act on the consumer's request within the agreed reasonable period as defined in the complaint request, which cannot exceed 15 days from the date of submission. The seller will do everything in their power to resolve all disputes amicably.
In the case of returning goods and refunding payments to a customer who previously paid by payment card, partially or in full, regardless of the reason for the return, MARIJA NIKOLIĆ PR OBUCI KOFER – [Online Store OBUCIKOFER] – [https://obucikofer.rs] is obligated to process the refund exclusively via VISA, EC/MC, and Maestro payment methods, meaning the bank will, at the seller's request, refund the funds to the cardholder's account.
REFUND POLICY
We have a 14-day refund policy, meaning you have 14 days from receiving the item to request a refund.
To be eligible for a refund, your purchased product must be in the same condition as you received it, unworn or unused.
To start a refund, you can contact us at obucikofer@gmail.com . If your refund is accepted, we will send you an email with instructions on how and where to send your package. Items sent to us without a prior refund request will not be accepted.
You can always contact us for any refund-related questions at: obucikofer@gmail.com
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and correct it.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved or not. If approved, the funds will automatically be refunded to the account you provided.
REFUND PROCESS:
In case of contract withdrawal, the consumer has the right to a refund or exchange for another product. The price is refunded to the customer upon receipt of the product and after determining that the product is undamaged and functional.
The merchant is obligated to refund the amount paid by the consumer without delay, no later than 14 days from the date of receipt of the withdrawal statement, and after receiving the product.
The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a defective or incorrect item.
REFUND PROCEDURE:
Contact us by calling +381 63 754 71 28 or sending an email to: obucikofer@gmail.com with your invoice/delivery note number, your details (optional), and your dinar current account number or card payment details.
Once you provide the necessary information, documentation will be created and sent to the email address you provided when placing the order, along with the refund procedure.
Refunds are processed exclusively as described above, by transferring funds to a dinar current account, and it is not possible to send cash via courier.
In the case of returning goods or refunding payments to a customer who previously paid by payment card, partially or in full, regardless of the reason for the return, MARIJA NIKOLIĆ PR OBUCI KOFER online store is obligated to process the refund exclusively via VISA, EC/MC, and Maestro payment methods. This means the bank will, at the seller's request, refund the funds to the cardholder's account.
Any such package will be returned to the sender at the sender's expense.
TRANSPORT DAMAGE CLAIMS:
It is very important to report any transport damage visible on the product packaging immediately to the courier delivering the goods. The customer is obligated to report any transport damage within 24 hours of receiving the goods by calling +381 63 754 71 28 or sending an email with their details (name, surname, phone number) to obucikofer@gmail.com with a description of the observed damage or shortage of goods.
If you notice such damage, do not sign for the shipment or ask the courier to wait while you check if the packaging damage has caused damage to the product itself. If the product is not damaged and all parts are accounted for, sign for the shipment.
CLAIMS FOR INCORRECT DATA OR WRONG PRODUCT TYPE:
If you receive a shipment and, upon opening the package, find that the delivered goods do not match the ordered goods or the data on the invoice is incorrect, please contact us no later than 24 hours from the time of receipt by calling +381 60 047 8378 or sending an email with your details (name, surname, phone number) to obucikofer@gmail.com and describe the problem you are experiencing.
Upon receiving your complaint, we will send the courier service D-EXPRESS, which will pick up the claimed product within 24 to 72 hours from the time of reporting the issue, along with a properly completed claim form from the link at the end of this text and a copy of the invoice/delivery note you received with your order.
The courier service operates every working day from 8 AM to 5 PM, and on Saturdays from 9 AM to 2 PM. If the deadline for delivering the claimed product falls on a Sunday or a public holiday in the Republic of Serbia, the deadline for picking up the claimed product expires on the next working day.
As soon as possible, we will respond to the consumer's complaint via email at obucikofer@gmail.com by confirming receipt of the complaint, providing the number under which your complaint is registered in the received complaints log, and informing you of further steps. The deadline for responding to the complaint is 5 days, and for resolving the complaint, it is up to 15 days from the time of submission.
CLAIMS FOR NON-CONFORMITY OF GOODS:
The procedure for claiming products due to non-conformity with the contract, which appears within two years from the date of delivery of the product to the consumer, is carried out as described in the section "Claims for incorrect data or wrong product type."
VAT DECLARATION / PRODUCT PRICES IN THE ONLINE STORE
All prices are stated in dinars, including VAT, and there are no hidden costs. The seller reserves the right to change prices unless otherwise stated (in the case of promotions and special discounts). Prices are valid at the time of order creation and remain valid for the following period. The listed prices apply only to purchases in the online store.
CURRENCY CONVERSION DECLARATION
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informational purposes, prices in other currencies are displayed using the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be expressed in your local currency through conversion at the rate used by card organizations, which may not be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price listed on our website.
COPYRIGHT
All material on this website, including text, articles, quotes, images, videos, illustrations, and other material, is protected by the Copyright Law. Unauthorized copying, reproduction, publication in media or on the internet, or any other form of duplication is prohibited.
AFTER-SALES SERVICES:
For products for which after-sales services are provided, the conditions for after-sales services and warranties are provided in writing along with the delivered product.
COMPLAINT FORM MARIJA NIKOLIĆ PR OBUCI KOFER
AGREEMENT AND CHANGES TO TERMS:
Using our services implies the user's agreement with the stated terms of use. MARIJA NIKOLIĆ PR OBUCI KOFER is committed to adhering to everything stated, and any changes to the terms become valid only after being published on this page and sending email notifications to all registered users.
FINAL PROVISIONS
The seller reserves the right to change these terms without prior notice to its consumers. Each consumer can check the currently valid terms when placing an order.
